Privacy Policy - Individual

Last updated: 29 August 2026

Tubbys Autoworks respects your privacy and is committed to protecting your personal information in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017.

This notice explains what information we collect, why we collect it and how we use and protect it.

Who we are

Tubbys Autoworks is an independent vehicle repair and engineering business based at:

Tubbys Autoworks
Unit 5, Braye Road Industrial Estate
St Sampson
Guernsey
GY2 4WX

Telephone: 01481 244404
Email: info@tubbysautoworks.co.uk

For the purposes of data-protection law, Tubbys Autoworks is responsible for the personal information it collects and uses.

Information we may collect

We may collect personal information including:

Your name, address, telephone number and email address
Your vehicle registration number, vehicle identification number (VIN), make, model and service or repair history
Details of enquiries, estimates, bookings, work undertaken and communications with you
Payment, invoice and transaction information
Information you provide when contacting us by telephone, email, through our website or through social media
Technical information about your visit to our website, such as your IP address, browser type and cookie information
CCTV images if you visit premises where CCTV is in operation

Please do not provide personal information that is not relevant to your enquiry.

How we use your information

We may use your information to:

Respond to enquiries and provide estimates
Arrange bookings and carry out requested services, repairs or engineering work
Identify your vehicle and maintain its service and repair history
Contact you about your vehicle or work being undertaken
Order parts and obtain relevant technical information
Produce invoices, process payments and maintain financial records
Manage warranties, complaints and customer-service matters
Send service or MOT reminders where applicable
Meet our legal, accounting, insurance and regulatory obligations
Operate, maintain and improve our website and services
Protect our business, customers, employees and premises

We will not sell your personal information.

Our lawful reasons for using your information

Depending on the circumstances, we process your personal information because:

It is necessary to provide a quotation, booking, repair or other service you have requested
It is necessary to perform our contract with you
We must comply with a legal or regulatory obligation
It is necessary for our legitimate business interests, such as maintaining customer and vehicle records, managing our business and protecting against fraud
You have given your consent, where consent is required

You may withdraw your consent at any time where we rely on consent. Withdrawing consent will not affect information processed before consent was withdrawn.

Sharing your information

We may share relevant information with trusted organisations where necessary, including:

Parts suppliers and specialist subcontractors
Vehicle manufacturers, technical-information providers and warranty providers
Our garage-management, accounting, payment, email and website service providers
Insurers, accountants, legal advisers and other professional advisers
Public authorities, regulators or law-enforcement bodies where required by law

We only share information that is reasonably necessary for the relevant purpose. Organisations processing information on our behalf are expected to keep it secure and use it only in accordance with our instructions and applicable law.

Some service providers may store or process information outside Guernsey. Where this happens, we will take reasonable steps to ensure appropriate data-protection safeguards are in place.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, insurance and warranty obligations.

Different types of records may be retained for different periods. When information is no longer required, it will be securely deleted, destroyed or anonymised.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is restricted to employees and service providers who require it for legitimate business purposes.

Cookies and website information

Our website may use cookies and similar technologies to operate correctly and understand how visitors use the site.

Essential cookies may be used where necessary for the website to function. Other cookies, including those connected with embedded third-party content such as Facebook, may require your permission.

You can control or remove cookies using your browser settings. Disabling certain cookies may affect how parts of the website operate.

Third-party websites and services have their own privacy and cookie policies. We are not responsible for how those third parties process information after you visit their services.

Your rights

Under Guernsey data-protection law, you may have the right to:

Ask what personal information we hold about you and request a copy
Ask us to correct inaccurate or incomplete information
Ask us to erase information in certain circumstances
Ask us to restrict how information is used
Object to certain uses of your information
Withdraw consent where we rely on consent
Request the transfer of certain information
Raise a concern about how your information has been handled

These rights are subject to certain legal limitations. To make a request, please contact us using the details below. We may need to verify your identity before completing your request.

If you have questions about this privacy notice or how we use your information, please contact:

Tubbys Autoworks
Unit 5, Braye Road Industrial Estate
St Sampson
Guernsey
GY2 4WX

Telephone: 01481 244404
Email: info@tubbysautoworks.co.uk

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to contact:

Office of the Data Protection Authority
Block A, Lefebvre Court
Lefebvre Street
St Peter Port
Guernsey
GY1 2JP

Telephone: 01481 742074
Email: info@odpa.gg
Website: www.odpa.gg

Changes to this notice

We may update this privacy notice when our services, systems or legal obligations change. The latest version will be published on our website with the date it was last updated.